Terms of Service

Last Updated: 2025-01-25
Welcome to Munimo. These Terms of Service ("Terms") govern your use of the Munimo website and mobile application (collectively, the "Platform"), owned and operated by Munimo ("Company," "we," "us," or "our").
By accessing or using Munimo, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Munimo. By registering for an account, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. User Eligibility

You must be at least 18 years of age and competent to enter into a contract under the Indian Contract Act, 1872 to use our Services. If you are using the Services on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration & Security

To access certain features of the Platform, you may be required to register for an account. You agree to provide accurate, current, and complete information during the registration process.
Security: You are responsible for maintaining the confidentiality of your account credentials (username and password). You agree to notify us immediately of any unauthorized use of your account. Munimo shall not be liable for any loss or damage arising from your failure to comply with this security obligation.

4. Description of Services

Munimo provides a software-as-a-service (SaaS) platform for GST billing, inventory management, lead management, and related business tools ("Services"). The Platform allows users to generate invoices, track expenses, manage leads, and communicate with customers via integrated third-party services like WhatsApp.

5. Fees, Subscription & Payments

Munimo offers both free and paid subscription plans. By selecting a paid plan, you agree to pay the applicable subscription fees indicated on the Platform.
  • Billing: Subscription fees are billed in advance on a recurring basis (monthly or annually) as per your selected plan.
  • Taxes: All fees are exclusive of applicable taxes, including Goods and Services Tax (GST), unless stated otherwise.
  • Refunds: Payments are generally non-refundable except where required by law or as explicitly stated in our Refund Policy.
  • Auto-Renewal: Your subscription will automatically renew at the end of each billing cycle unless you cancel it prior to the renewal date.

6. Intellectual Property Rights

The Platform, including its underlying software, source code, user interface, design, graphics, and trademarks, is the exclusive intellectual property of Munimo and its licensors.
License: Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform for your internal business purposes.

7. Data Ownership

You own your data. You retain full ownership of all data, information, and files you upload, store, or process using Munimo ("User Data"). We do not claim any ownership rights over your User Data.
By using our Services, you grant us a limited, non-exclusive license to access, store, process, and display your User Data solely for the purpose of providing, maintaining, and improving the Services.

8. Service Availability Disclaimer

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. While we strive for high uptime, we do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
Munimo is not responsible for service interruptions caused by maintenance, technical failures, or external factors beyond our control.

9. Professional Advice Disclaimer

IMPORTANT DISCLAIMER: Munimo is a technology platform, not a professional services firm. We are NOT Chartered Accountants (CAs), tax advisors, or legal experts.
The content, tools, and reports provided by Munimo are for informational and administrative purposes only. You are solely responsible for:
  • Ensuring the accuracy of your GST returns and tax filings.
  • Complying with all applicable tax laws and regulations in India.
  • Verifying the calculations generated by the Platform before submission to government authorities.
We shall not be liable for any penalties, interest, or losses incurred due to errors in your tax filings, data entry errors, or reliance on the Platform's calculations. We recommend consulting with a qualified Chartered Accountant for your tax compliance needs.

10. Acceptable Use & Anti-Fraud Policy

You agree to use Munimo strictly for lawful business purposes. You shall NOT:
  • Use the Platform to generate fake or fraudulent GST invoices.
  • Engage in any activity that constitutes tax evasion or money laundering.
  • Upload or transmit any data that is illegal, harmful, or violates the rights of others.
  • Attempt to reverse engineer or disrupt the functionality of the Platform.
Zero Tolerance for Fraud: We reserve the right to immediately suspend or terminate your account and report your activities to relevant law enforcement and tax authorities if we suspect any fraudulent usage of our Platform.

11. Termination & Suspension

You may terminate your account at any time by contacting our support team or using the account deletion feature in the Platform.
Munimo reserves the right to suspend or terminate your access to the Services, with or without notice, for any violation of these Terms, non-payment of fees, or illegal activity.
Upon termination, your right to access the Services and your User Data will immediately cease, subject to our data retention policies.

12. WhatsApp API Usage

Munimo integrates with the WhatsApp Business API to facilitate communication with your customers. By using this feature, you agree to:
  • Comply with WhatsApp's Commerce Policy and Business Policy.
  • Only send messages to customers who have opted in to receive communications from you.
  • Not use the API for spamming or sending unsolicited promotional messages.
You acknowledge that WhatsApp may restrict or block your usage if you violate their policies, and Munimo shall not be liable for such restrictions.

13. Limitation of Liability

To the maximum extent permitted by law, Munimo and its affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business reputation, arising out of or in connection with your use of the Services.

14. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.

15. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on the Platform. Your continued use of the Services after such changes constitutes your acceptance of the new Terms.
If you have any questions, please contact us at:
support@munimo.in